kmhars.ph

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Privacy Policy

Effective Date: September 30, 2026

KMHARS IT SOLUTIONS (“KMHARS”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our internet services, IT solutions, website (kmhars.ph), and AI-assisted customer support tools.

By using our services, website, or customer support tools, you acknowledge that you have read, understood, and accepted this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

A. Personal Information

  • Name, address, phone number, and email
  • Billing and payment information
  • Account credentials, account name and number, and service usage

B. Network and Device Information

  • IP address and MAC address
  • Device type, browser type, and operating system
  • Internet usage logs (bandwidth, uptime, and similar service data)

C. Communications

  • Customer service inquiries via email, phone, social media, or AI chatbot
  • Support ticket data and call logs

D. AI-Generated Prompts and Inputs

  • Messages, queries, or feedback entered through our AI chatbot (powered by our partner BinaryPH AI) may be collected and analyzed to improve response accuracy, monitor service quality, and train our AI models.

2. How We Use Your Information

We use your information only for the following purposes and collect only what is necessary for them:

  • To provide, maintain, and improve our internet and IT services
  • To process payments and manage subscriptions
  • To respond to customer service inquiries
  • To monitor network performance and security
  • To personalize support through AI and automation tools
  • To analyze AI interactions (via BinaryPH AI) for performance and service improvement

3. Public Account Lookup on Our Website

Our website lets customers check their bill by searching for an Account Name (or entering an Account Number through the Billing & Vouchers card).

  • Account Names are the only search key. Only a customer’s name is used to look up an account online.
  • What the lookup shows: the Account Name, Account Number (also used for online payment), Monthly Recurring Charge, due date, and the invoice (billing period, plan, amount due, and payment status). This is the only account information available online, and it is meant for customers to check and pay their bills.
  • No other private information is shared online. We do not publish or make searchable your home address, phone number, email address, payment card or wallet details, account credentials, or network and device information.
  • To keep your account details easy to check but limited, we recommend saving your Account Number and keeping it to yourself.
  • We do not disclose customer usernames or login credentials through the website, chatbot, or public channels. Requests for these must go through our customer service.

4. Sharing of Information

We do not sell your personal data. We may share it only:

  • With BinaryPH, our AI technology partner, strictly for customer support, system training, and improving AI-generated responses
  • With third-party service providers (e.g., payment processors, security partners) that are bound by confidentiality
  • When required to protect our rights, our network, or our customers, or to comply with a valid legal request

5. AI Data Usage (BinaryPH Partnership)

By using our AI-based support system, you acknowledge that:

  • Your prompts and inputs may be processed, logged, and analyzed by BinaryPH AI for service improvement and auditing
  • No personal identifiers (e.g., full name, payment data) are used in AI training unless you explicitly include them in your message
  • AI interactions are monitored to ensure responsible and ethical use of data

Please do not enter sensitive information, such as passwords or payment card details, in the chatbot.

6. Your Rights and Choices

You may:

  • Ask to access the personal data we hold about you
  • Ask us to correct inaccurate or incomplete data
  • Ask us to delete your data or limit how it is used, where possible
  • Ask for a copy of your data
  • Opt out of AI-assisted chat or data collection by notifying our support team

To make a request, use the contact details in Section 10. We may need to verify your identity first. Some data may be kept where needed to provide your service, settle account balances, or meet our business and record-keeping needs.

7. Data Security

We apply reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or loss, including:

  • Encrypted communications
  • Firewalls and secure data storage
  • Access controls for internal systems

If a security incident affects your personal data, we will notify you promptly.

8. Retention

We keep your data only as long as needed to provide services, resolve disputes, keep business records, or improve system performance. When it is no longer needed, we securely delete or anonymize it. AI prompt data may be stored in anonymized form for ongoing model refinement.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with a new effective date. Continued use of our services after an update means you accept the updated policy.

10. Contact Us

For questions about this policy or to make a request about your data:

  • Email: [email protected]
  • Call or text:
    • District 1: 0992-841-5803
    • District 2: 0955-016-0578
    • District 3: 0985-096-6593
  • Hotline: Smart 0947-996-6505 | TM 0955-160-0038
  • Address: Awar Street (below Infinitea), Marawi City, Lanao del Sur