Effective Date: January 25, 2026
By subscribing to and using the services of KMHARS IT SOLUTIONS (“KMHARS,” “we,” “our,” or “us”), you agree to be bound by the following terms and conditions. These terms apply to all users, including residential (Home Plan) and business (Enterprise or Special Applications) clients.
1. General Service Terms
1.1. Coverage & Service Area
KMHARS provides internet and IT services primarily in Lanao Del Sur, with ongoing expansion efforts. All plans and offerings are subject to availability in your area.
1.2. Service Availability
Home Plans are delivered up to the advertised Mbps, depending on bandwidth availability and network conditions.
Enterprise Plans are delivered on a true 1:1 dedicated bandwidth ratio, ideal for business-critical and high-demand applications.
1.3. Equipment Responsibility
KMHARS is responsible only for the maintenance, and troubleshooting of the modem or ONT (Optical Network Terminal) installed by our team. Any routers, Wi-Fi extenders, mesh systems, access points, or other customer-owned networking devices connected to or extending beyond the modem are outside the scope of our support and are not part of our services. Issues arising from such third-party devices are the subscriber’s sole responsibility.
2. Home Plans
2.1. No Contract Required
Home Plans do not require a fixed-term contract. However, subscribers must pay a Security Deposit equivalent to one month of their chosen plan, which may be applied toward the final billing or account closure. This deposit is non-refundable if there are unsettled balances or service violations.
2.2. Plan Downgrades
Any request to downgrade an existing plan is subject to the approval of KMHARS Management, depending on technical and operational feasibility.
2.3. Installation Prioritization
In times of high workload or limited manpower, existing subscribers requesting relocation, upgrade, or troubleshooting will be prioritized over new installation requests.
2.4. Pricing Differences
Prices may vary per district or location due to logistics and infrastructure factors. Updated pricing information is regularly posted on our official Facebook Page.
3. Enterprise Plans and Special Applications
3.1. Bidding Participation
KMHARS is capable of attending official bidding processes and will comply with all legal and technical requirements. For non-bidded requests, service may be provided with or without a contract, based on client preference and agreement.
3.2. Customization & Scalability
Enterprise clients may request customized plans, service-level agreements (SLAs), and dedicated support depending on their project or business needs.
3.3. Priority Handling
Enterprise Plans are 1st priority on the network and support.
4. Fair Use & Abuse Policy
4.1. Account Authenticity
KMHARS reserves the right to block, restrict, or remove dummy accounts and users with malicious intent to defame, impersonate, or disrupt our operations or brand on any of our communication platforms, including social media, chat support, and email.
4.2. Misuse of Service
Subscribers found misusing the service (e.g., unauthorized reselling, deliberate bandwidth abuse, or violation of the Acceptable Use Policy) may have their account suspended or terminated without prior notice.
4.3. Hotspot Vouchers and Reseller Accounts
Free reseller accounts for Hotspot Vouchers or Tickets are subject to activity requirements. If a reseller fails to purchase Hotspot Vouchers or Tickets for resale for a continuous period of three (3) months, KMHARS reserves the right to automatically suspend the reseller’s free account without prior notice. Account reactivation may require a new purchase or approval from KMHARS Management.
5. AI-Assisted Customer Service
5.1. KMHARS utilizes BinaryPH AI, an AI-powered customer service partner, to enhance customer support.
5.2. Prompts, messages, and inputs provided to our AI systems may be logged and analyzed for quality assurance, AI training, and support improvement.
5.3. No personal financial data is processed by the AI unless explicitly provided by the customer. For full details, refer to our Privacy Policy.
6. Billing & Payments
6.1. Monthly bills must be paid on or before the due date. Late payments may result in service disconnection or account suspension.
6.2. The security deposit for Home Plans may be used to cover unpaid balances or termination fees, if applicable.
6.3. If a subscriber fails to pay on time and the service is disconnected, a ₱500 reconnection fee will be charged before services can resume.
7. Amendments and Updates
KMHARS reserves the right to modify these Terms and Conditions at any time. Clients will be notified of major changes through our official channels. Continued use of the service after changes indicates acceptance.